Downloadable software updates are free for 3 months. Extended Software Updates increases this period for a further 12 months. Software updates include patches, feature enhancements, and major new versions.
Customers whose extended software updates have lapsed for more than 60 days must purchase out of warranty renewal. This will upgrade customers to the latest version of SNMPc. It also provides a further 12 months of software updates coverage.
Technical support is provided by email and through our helpdesk while you have a valid Annual Updates license. This includes the first 3 months free of charge.
We do not provide telephone support.
To get technical support and software updates you must register at our help desk.